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  • Free shipping from 100 GBP - Free return - Lifetime repair service
Customer Service
Customer account
Customer Service

Orders, payment & delivery

Orders, payment & delivery

Order
Payment
Delivery

ORDER IN THE OFFICIAL deuter ONLINE SHOP

Since October 2019, you can order backpacks and sleeping bags from deuter as well as our accessories directly from the online shop at deuter.com.

This is very easy with a click on "Add to cart". Then you can enter your billing and delivery address in the checkout. All further information about the ordering process and the shipping of the products can be found on this page. Of course we are also happy to help you by e-mail.

All our products are still available at our most important partners, the retailers. Both online and in the stores, the specialist staff offers you the best advice and a wide selection of models.

deuter customer account

Placing an order on deuter.com is possible with or without a customer account. The customer account offers benefits such as access to previous orders, recommendations tailored to you and special offers, as well as the management of any registered products of the AViANT series.

Cancel order

Since we are keen to send orders as quickly as possible to reduce waiting times, unfortunately orders cannot be cancelled. However, you are welcome to return the ordered goods to us if they do not meet your requirements.

Change order

Unfortunately, changes to the order are not possible due to the prompt processing of the order. We therefore ask you either to select the return option or to place a second order.

Payment

Payment methods

The deuter online shop offers you several conventional options.

  • Credit card: Payment via Visa or Mastercard is possible at deuter.com. Credit card data is encrypted by SSL procedure to ensure maximum security. The amount of the order made is then reserved on your credit card and is not charged until the goods have been shipped.
  • PayPal: when choosing PayPal as a payment option, you will be asked to log in to PayPal during the order process and confirm payment. As with payment by credit card, the amount is reserved here at first, and only debited once shipped.

Invoice

Your invoice is only sent by email with the dispatch confirmation and can be viewed in your customer account. Dispatch by mail is not possible.

Voucher

The refund of the invoice or partial amount takes place after receipt and review of the returned items. You will receive an email from us as soon as the return has been accepted. The amount will then be transferred to the original payment method immediately.

Delivery

Shipping costs

UNited Kingdom:

The shipping costs are 25.00 GBP. From an order value of 100.00 GBP shipping is free of charge.

 

Delivery types

UNited Kingdom:

Currently we offer the possibility to ship with UPS.

 

Delivery time

All orders received by 11:00 AM (Mon-Fri) are usually sent on the next business day. This results in the following delivery times:

UNited Kingdom:

Delivered in 12 - 13 business days.

Please always note the specified delivery time directly when selecting the item. We have no influence on delivery delays on the part of the shipping service provider.

As soon as the shipment leaves our logistics centre, you will receive a shipping confirmation with the tracking number of the logistics partner.

Tracking

A tracking number of the logistics partner is sent with your shipping confirmation. This can be used to track the status of your delivery.