Placing an order on deuter.com is possible with or without a customer account. The customer account offers benefits such as access to previous orders, recommendations tailored to you and special offers, as well as the management of any registered products of the AViANT series.

Since we are keen to send orders as quickly as possible to reduce waiting times, unfortunately orders cannot be cancelled. However, you are welcome to return the ordered goods to us if they do not meet your requirements.

Unfortunately, changes to the order are not possible due to the prompt processing of the order. We therefore ask you either to select the return option or to place a second order.

The deuter online shop offers you several conventional options.

• Credit card: Payment via Visa or Mastercard is possible at deuter.com. Credit card data is encrypted by SSL procedure to ensure maximum security. The amount of the order made is then reserved on your credit card and is not charged until the goods have been shipped.
• PayPal: when choosing PayPal as a payment option, you will be asked to log in to PayPal during the order process and confirm payment. As with payment by credit card, the amount is reserved here at first, and only debited once shipped.
• Immediate transfer: the payment process is forwarded to the buyer’s personal online banking. Sensitive bank information is thus not forwarded to the retailer.

Your invoice is only sent by email with the dispatch confirmation and can be viewed in your customer account. Dispatch by mail is not possible.

The refund of the invoice or partial amount takes place after receipt and review of the returned items. You will receive an email from us as soon as the return has been accepted. The amount will then be transferred to the original payment method immediately.

Germany:

The shipping costs are 5.00 EUR. From an order value of EUR 50.00 shipping is free of charge.

AUSTRIA:

The shipping costs are 8.00 EUR. From an order value of 50.00 EUR shipping is free of charge.

Switzerland:

The shipping costs are CHF 9.50. From an order value of CHF 30.00 shipping is free of charge.

BENELUX:

The shipping costs are 8.95 EUR. From an order value of 50.00 EUR shipping is free of charge.

France:

The shipping costs are 8.00 EUR. From an order value of EUR 50.00 shipping is free of charge. French overseas departments and territories cannot be delivered.

All other EU countries:

The shipping costs are 8.00 EUR. From an order value of EUR 50.00, shipping is free of charge.

GERMANY:

Currently we offer the possibility to ship with DHL.

AUSTRIA:

Currently we offer the possibility to ship with DPD.

Switzerland:

We currently offer the option of shipping with SwissPost.

All other EU countries:

The parcels are sent from Germany with DHL. Your parcel will be handed over to local shipping partners at the border for delivery.

In order to ensure delivery as soon as possible, we usually process orders immediately. All orders received by 12:00 p.m. (Mon–Fri) are usually sent on the same day. This results in the following delivery times:

Germany:

max. 5 working days

AUSTRIA:

max. 5 working days

Switzerland:

max. 3 working days

Benelux:

max. 8 working days

All other EU countries:

max. 10 working days
Exception: Spain, Greece, Ireland, Estonia, Malta: max. 12 working days / Cyprus: max. 20 working days

Please always note the specified delivery time directly when selecting the item. We have no influence on delivery delays on the part of the shipping service provider.

As soon as the shipment leaves our logistics centre, you will receive a shipping confirmation with the tracking number of the logistics partner.

A tracking number of the logistics partner is sent with your shipping confirmation. This can be used to track the status of your delivery.