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AViANT travel backpack with NFC technology

AViANT travel backpack with NFC technology

FREQUENTLY ASKED QUESTIONS

WHAT IS NFC?

NFC stands for Near Field Communication. It is a secure standard of RFID technology, specialized for short distances.

NFC is also used in payment options such as EC cards, credit cards or services like Apple Pay and Google Pay. The technology is also used a lot as a supplement to Bluetooth. For example, when pairing wireless headphones.

How does NFC work?

In the case of deuter, thin self-adhesive chips are used. These are passive. This means that the chip does not store or send anything. The chips are linked with information (a URL). As soon as an end device such as a smartphone sends out an NFC signal and is close enough to the chip, it throws back the stored information as an "echo".

NFC is currently compatible with all Android smartphones (including tablets) with OS version 4.0 or higher. In the case of Apple, devices from the iPhone 7 onwards are compatible.

Some devices are already capable of reading NFC without an additional app, as long as this is activated. Older devices in particular usually still require an additional app.

HOW CAN I REGISTER MY PRODUCT?

  • Simply hold your NFC-enabled smartphone up to the NFC tag.
  • Then you will be redirected to our partner WaveOn to register yourself and your product.
  • Your registration will be confirmed by mail.

NFC is currently compatible with all Android smartphones (including tablets) with OS version 4.0 or higher. Apple devices are compatible with iPhone 7 and higher.

Some devices are already capable of reading NFC without an additional app, as long as this is activated. Older devices in particular usually still require an additional app.

What are the advantages of the NFC technology

The NFC chips of the AViANT series offer the following functionalities:

VERIFY THE AUTHENTICITY

By scanning the chip you can immediately see if it is an original product from deuter.

GET PRODUCT INFORMATION

Get all the information about the product before you buy. A page with product details, pictures and videos opens on your cell phone. You can also send your questions directly to deuter.

Save YOUR ADDRESS

After purchase, you can register your product in your name. If you lose your luggage at an airport or during your trip, the finder can scan the chip to get your contact information.

LEARN MORE ABOUT SUSTAINABILITY

It forms the basis for all our activities. Find out what progress we are making to increase sustainability throughout our supply chain.

Do I have to pay attention to anything when checking in deuter AViANT products, with NFC tag (smart luggage)?

No, our NFC chip is a passive RFID chip that does not send any signals.
There are special regulations when carrying it as hand luggage as well as checked luggage. This technology is also used by airlines to track luggage.

Which data goes where, why, and are they safe?

No data are saved on the chip. This way, strangers won’t be able to read any data from the chip. All stored data (contact information, further registered products) are stored on an external database and managed by Deuter. These data will also not be passed on at a later time. Deuter only uses the data for marketing purposes (e.g. newsletter) after having received consent to do so.

The purchased product has already been registered. What do I do? 

Or would you like to sell your registered product?

You can delete this registration for registered products via the link in the registration confirmation. If the link has expired, you can also cancel the registration via email to privacy@deuter.com. 

HOW DO I REPORT MY PRODUCT AS LOST?

Log in to your WaveOn account with your registered information (email address and password).

In your account you can report your registered luggage as lost under "My WaveOn products".

Click on your registered bag and click on "lost product".

No matter who finds the product - everyone can scan the product with their NFC-enabled smartphone and immediately get the info that this product has been lost. The finder should then enter his data (name and cell phone number).

WaveOn will send you (or the owner of the product) a message and you can then contact the finder to arrange the handover.

WHAT SHOULD I DO IF I HAVE FOUND A LOST PRODUCT?

Just hold your NFC-enabled smartphone to the NFC tag.

After that, you need to enter your data (name and mobile number).

WaveOn will send a message to the owner of the product.

After that, the owner of the lost luggage can contact you to arrange the handover.