DEUTER REPAIR SERVICE WARRANTY STATEMENT
The lifetime repair service offer applies to incidental damage to deuter products, provided repair is possible.
REPAIR - GUARANTEE WITHIN THE WARRANTY PERIOD
As the manufacturer, we assume a voluntary warranty of two years from the date of purchase for every deuter product, in addition to the statutory warranty claims to the specialist dealer. The warranty can be claimed in all countries in which a deuter product was sold authorized by us. Within this two-year warranty period, we will repair or replace the product free of charge to eliminate all defects that are based on material or manufacturing defects. Interventions by service providers not authorized by us and the use of third-party spare parts (not original deuter) will void the warranty.
EXCEPTIONS
Excluded from the warranty are all damages that are not based on a material or manufacturing defect. This includes, for example, damage due to improper use, own fault, wear and tear or signs of use to be expected in accordance with the application, weathering and environmental influences, damage by third parties as well as defects which only have an insignificant effect on the value or usability of the product.
REPAIR SERVICE OUTSIDE THE WARRANTY
If the voluntary warranty does not apply or if the warranty period has expired, we will repair any defects that arise for a reasonable share of the costs. All repairs are subsidized by deuter. The aim of the repair is to restore functionality. Our repair service works with original deuter spare parts and materials to repair the defects in the best possible way and in the long term. The materials used are carefully selected, however, the original material can not always be used, so slight optical changes may occur.
In our repair workshop we try to repair all defects that arise. Unfortunately, this is not always possible for processing and safety reasons. If a product is beyond repair, no repair costs will be incurred. Costs already incurred, due to the processing effort at the dealers or shipping, are not covered by deuter. We therefore recommend that retailers as well as end customers who make use of the deuter Customer Service first send a repair request to the respective contact person at deuter and only send in the product after confirmation of the cost estimate.
DEFECTS EXCLUDED FROM THE WARRANTY
DELAMINATION AND ENVIRONMENTAL INFLUENCES
In the case of product damage caused by excessive exposure to weather and environmental influences, our warranty does not apply.
One of the most common defects that occur in this way is damage to the material coating (delamination). Delamination can also be caused by storage in a humid environment or keeping wet items inside the product. Likewise, wear and tear, improper cleaning, or punctures and scratches can cause the protective membrane to delaminate. If these causes underlie the delamination, the damage is not covered by our warranty. As a rule, it is unfortunately not possible to remedy the delamination by repair.
WEAR AND TEAR / IMPROPER USE / OWN FAULT / DAMAGE BY THIRD PARTIES
Despite good care, every product shows signs of wear at some point after intensive use or is accidentally damaged. This is how, for example, material damage such as abrasion, holes or cuts, damage to zippers or the breakage of small parts occur. Although they are excluded from the warranty, they can usually be repaired by our repair service. A small fee will be charged for such a repair. All repairs are subsidized by deuter.
DAMAGE DURING TRAVEL/BY TRANSPORT COMPANIES
In order to guarantee the high quality and durability of our trolleys, comprehensive stress tests are carried out on individual case components and on the finished piece of luggage. This includes, for example, a drop test in which the suitcases' resistance to breakage and deformation is tested from a height of 90 cm when loaded. The high standards that our suitcases meet ensure that they can withstand the usual stresses and strains of travel.
Our trolleys are also covered under warranty for all defects in materials and workmanship. Not covered by the warranty can be the usual wear and tear (scratches, stains, stones in the wheels, etc.) and damage caused by improper handling. The latter include, for example, product damage due to overloading, accidents, extreme temperatures or humidity, contact with acids and/or chemical solvents, as well as improper transportation by third parties (carriers such as airlines, train and bus companies, cab companies).
In any case, we try to make damaged trolleys functional again in our repair workshop, because it is one of our most important goals to make the life cycle of our products as long as possible and thus reduce their ecological footprint. The common wear parts such as case wheels and linkages, we can usually replace. Damage to the back panel, the upper material or the side seams are not always achievable with the machines available to us and can unfortunately not be repaired by us in this case. In this case a saddler, shoemaker or similar can help.
In case of transport damages, we recommend to contact the transport company and to claim them there promptly.
DEFECTS THAT ONLY INSIGNIFICANTLY AFFECT THE VALUE OR SERVICEABILITY OF THE PRODUCT
These defects include, for example, residues from production, such as uncut thread ends or chalk residues in the seam area. These can usually be removed quickly and easily on their own without damaging the product. If there are any uncertainties, we recommend that end customers first contact their dealer or deuter Customer Service. Dealers can get advice from their respective contact at deuter.
CHALK RESIDUES IN THE SEAM AREA
To remove chalk residues, the products do not need to be washed. The chalk residues can be removed with a clean, damp cloth. To do this, wipe lightly over the chalk spot. However, if it is necessary to clean the entire backpack or sleeping bag, please follow our care instructions.
PROTRUDING THREAD ENDS
Thread ends can be cut with fabric scissors parallel to the fabric. If the seam dissolves, it is necessary to repair. In this case, from cutting the thread should be abandoned.
